Privacy Policy

Last Updated: September 2026

At Ecoleen ("we," "our," or "us"), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, or book our home, office, and commercial cleaning services. We operate in full compliance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Information We Collect

We only collect the personal data necessary to provide our services to you. This includes:

• Contact Information: Your name, email address, phone number, and company name when you fill out our quote or contact forms.
• Service Details: Your physical address or property location necessary to schedule and conduct cleaning visits.
• Waiver & Consent Data: Your name and digital signature collected on our standard IT equipment handling waiver forms (applicable only when cleaning specialized electronics such as PCs, servers, or keyboards).
• Cookies and Tracking Data: We use Google Analytics to collect standard internet log information and details of visitor behavior patterns. This includes data about your browser, device type, general location (city level), and how you interact with our website. This data is aggregated and does not personally identify you.

2. How We Use Your Data

We use your personal information strictly to:

• Respond to your service inquiries and provide accurate, fixed quotes.
• Schedule, confirm, and carry out your cleaning appointments.
• Verify that our mandatory liability and safety waivers are signed before specialized IT or electronics cleaning work begins.
• Issue invoices and process payments.

3. Data Sharing

• We never sell, rent, or trade your personal data to third parties.
• Your information is only shared with trusted third-party tools essential to running our business (such as secure email hosts, accounting software, or digital waiver platforms) that are strictly GDPR compliant.
• Note on Physical Location: Because we operate as a mobile service based in Balgriffin, we do not store or display a public physical business address on our website to ensure the privacy and security of our administrative team.

4. Cookies and Analytics

We use Google Analytics to help us understand how visitors use Ecoleen.ie so we can improve our website and cleaning service offers. Google Analytics uses cookies to track website traffic. You can choose to accept or decline cookies through our website's cookie consent banner, or by adjusting your browser settings.

5. Data Security & Payments

• Website Encryption: We use industry-standard SSL/TLS encryption (HTTPS) across our website. This ensures that any information you submit through our contact and quote forms is securely transmitted.
• Access Controls: We limit internal access to your names, addresses, and phone numbers to authorized team members who need that information to schedule and provide your cleaning services.
• Secure Payments: We do not collect, process, or store credit card numbers or bank account details on our website. All deposit payments and final balances are completed via direct bank transfer or cash, ensuring your financial details remain entirely within secure banking networks.
• Transmission Disclaimer: While we take commercially reasonable precautions to protect your data, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

As an individual in Ireland and the EU, you have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the erasure of your data ("the right to be forgotten"), provided it does not conflict with our legal, insurance, or tax record-keeping requirements.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: info@ecoleen.ie Phone: 083 003 3339

Terms of Service

Last Updated: September 2026

Welcome to Ecoleen. By accessing our website (https://ecoleen.ie), requesting a quote, or booking our cleaning services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Scope of Service

Ecoleen provides professional commercial and domestic cleaning services across Dublin. Our services include Office Cleaning, Deep Cleaning, After Builders Cleaning, End of Tenancy Cleaning, and Creche Cleaning. Additionally, we offer specialized external sanitization for workplace IT equipment, such as keyboards, computer monitors, mice, and desk electronics. We utilize industry-approved, eco-friendly, and safe cleaning products.

2. Our 24-Hour Service Guarantee

We pride ourselves on the quality of our work. If any part of our cleaning falls short of the agreed standard, you must notify us within 24 hours of completion. Ecoleen will return to reclean the specific area at no additional cost to you. Because we provide a re-cleaning guarantee, we do not offer monetary refunds.

3. Client Responsibilities & Pre-Existing Damage

• Access and Utilities: Clients must ensure the property is accessible to our team at the agreed time. The client must provide continuous access to electricity and hot running water. If our team cannot access the property or utilities, the booking will be cancelled and the deposit forfeited.
• Data Backups: For specialized tech cleaning, the client must ensure that all devices are backed up if they contain critical data. While our cleaning is strictly external, Ecoleen is not liable for data or software loss.
• Hardware Disclosure: Clients are required to notify our team of any pre-existing mechanical issues, loose keys, cracked screens, or hardware vulnerabilities before any electronics cleaning begins.

4. Mandatory Electronic Handling Waiver

Due to the delicate and high-value nature of IT infrastructure, clients booking services that involve the handling of electronics (such as keyboard and monitor cleaning) must sign our standard Electronic Handling Waiver before our team touches any technology. This waiver is a routine insurance requirement. Failure or refusal to sign the waiver prior to the scheduled start time may result in the cancellation of the electronic cleaning portion of the service, and any booking deposits may be forfeited.

5. Bookings, Payments, and Cancellations

• Quotes and VAT: All pricing provided via our website or phone is a customized estimate based on the size, quantity, and condition described. All final invoices will clearly display Irish VAT at the applicable rate (13.5% for domestic services; standard rates for commercial).
• Deposits: To secure your chosen date for deep cleans or after-builders cleans, a mandatory €60.00 deposit applies.
• Cancellations & Rescheduling: If you need to reschedule or cancel your appointment, please provide at least 48 hours' notice. If notice is given under 48 hours, the €60.00 deposit is strictly non-refundable to cover our team's allocated time.
• Payment: Final payment is due immediately upon completion of the service and can be securely paid via direct bank transfer or in cash.

6. Limitation of Liability

Ecoleen holds comprehensive Public Liability Insurance. However, to the maximum extent permitted by Irish law, Ecoleen and its technicians shall not be held liable for internal mechanical failures, electronic short-circuits, or pre-existing screen defects that manifest during or after a standard, non-invasive external clean, provided our team followed standard safety procedures.

7. Governing Law

These terms are governed by and construed in accordance with the laws of Ireland, and any disputes will be subject to the exclusive jurisdiction of the Irish courts.

8. Contact Us

For any questions regarding our terms, bookings, or service conditions, please reach out to us at:

Email: info@ecoleen.ie Phone: 083 003 3339